Return & Refund Policy

We want you to love your purchase — but if something isn't right, we're here to help!

Returns

• You can return your order within 7 days from the delivery date.
• Items must be in their original condition — unused, unframed, and in the original packaging.

To start a return, please contact us through our contact form or the social media platforms linked in the footer with your order number and a brief note about the issue. Our team will guide you through the process.

Refunds

• Once we receive and inspect your returned item, we'll notify you by email.
• Approved refunds are processed within 7–10 business days.
• Card & online payments: Refunds are issued back to the original card or payment method used at checkout. Please note that, depending on your bank or payment provider, it may take a few additional business days for the refunded amount to appear in your account.
• Cash on Delivery (COD) orders: Since no online payment was made, refunds are issued as store credit or via bank transfer, based on your preference.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery. We'll replace it or issue a full refund — no questions asked. Refunds for card or online payments are returned to your original payment method, while COD orders are refunded as store credit or bank transfer.

Exchanges

Need a different size or frame type? You can exchange your item within 7 days of delivery, provided it's still in new condition. Shipping fees for exchanges may apply. If the exchange results in a price difference, any additional amount can be paid online or on delivery, and any amount owed to you will be refunded to your original payment method (for card and online payments) or as store credit or bank transfer (for COD orders).

A Note on Payment Methods

The Poster Place accepts both online/card payments and Cash on Delivery. Where a refund is due, the method used to return your money depends on how you originally paid: online and card payments are refunded to the original payment method, and Cash on Delivery orders are refunded as store credit or bank transfer.