Legal notice

Privacy Policy

The Poster Place Last updated: 19 July 2026

The Poster Place ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit or make a purchase from posterplace.co (the "Site"), how we use it, who we share it with, and the rights you have over your information. By using the Site, you agree to the practices described in this policy.

1. Information We Collect

Information you provide to us. When you place an order, create an account, subscribe to our emails, submit a review, use our customisation service, or contact us, we may collect your name, email address, phone number, shipping and billing address, order details, and any content or images you upload for a customised poster.

Payment information. When you make a purchase, your payment is processed by our payment providers. We do not store your full card details on our servers; this information is handled directly by the payment processor.

Information collected automatically. When you browse the Site, we automatically collect certain information about your device and activity, including your IP address, browser type, device information, pages viewed, and how you interact with the Site. This is collected using cookies and similar technologies (see Section 6).

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfil, and deliver your orders, including customised products;
  • Communicate with you about your order, respond to enquiries, and provide customer support;
  • Send you marketing emails and promotions where you have subscribed or opted in (you can unsubscribe at any time);
  • Process returns, exchanges, and refunds;
  • Detect and prevent fraud and protect the security of the Site;
  • Improve our products, website, and customer experience; and
  • Comply with our legal and regulatory obligations.

3. Our Platform: Shopify

Our Site is hosted on Shopify. Shopify provides us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application, on secure servers behind a firewall. You can read more about how Shopify uses personal information in its own privacy policy.

4. How We Share Your Information

We do not sell your personal information. We share it only with trusted parties who help us operate our business, including:

  • Payment processors, to securely handle your transactions;
  • Shipping and courier partners, to deliver your orders;
  • Service providers that support functions such as email marketing, product reviews, and analytics;
  • Our e-commerce platform (Shopify), which hosts the Site; and
  • Authorities or legal bodies, where required by law, to comply with a legal obligation, or to protect our rights.

These parties are only given the information necessary to perform their services and are expected to keep it secure.

5. Marketing Communications

If you subscribe to our emails or opt in at checkout, we may send you newsletters, product updates, and promotional offers. You can withdraw your consent at any time by clicking the "unsubscribe" link in any marketing email or by contacting us. We may still send you non-promotional messages related to your orders (such as order confirmations and shipping updates).

6. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, keep items in your cart, understand how visitors use the Site, and support marketing. Some cookies are essential for the Site to function, while others help us analyse traffic and personalise your experience. You can control or disable cookies through your browser settings, though some features of the Site may not work properly if you do.

We may also use analytics and advertising tools, including those provided by social media platforms such as Facebook and Instagram, to understand our audience and measure the performance of our marketing.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to complete your orders, comply with our legal, accounting, or reporting obligations, and resolve disputes. When your information is no longer needed, we will take reasonable steps to delete or anonymise it.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you;
  • Request that we correct or update inaccurate information;
  • Request that we delete your personal information;
  • Object to or restrict certain processing of your information; and
  • Withdraw consent to marketing at any time.

To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before responding to your request.

10. Children's Privacy

The Site is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us: